Remote Customer Service Rep — Help Families for Utility Aid

InnoSource; Youngstown (OH); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental reimbursement

Work-from-home

Career growth

Coaching

Job summary

InnoSource invites a Remote Customer Service Representative to support Dollar Energy Fund clients, handling calls and guiding applicants through energy assistance programs. The role offers paid training and a weekday schedule with weekends off.

The position emphasizes empathy, clear communication, and reliable record-keeping while enabling growth and potential transitions to full-time work with our client.

Qualifications

• Patient and friendly attitude, even with stressed callers.
• Calm and positive under busy periods.
• Comfortable with Microsoft Windows and Office; fast learner of new systems.
• Seeks meaningful work and helps customers navigate assistance programs.

Responsibilities

• Handle inbound and outbound calls to assist customers with utility bill relief.
• Guide callers through program applications and review income documentation for eligibility.
• Maintain accurate and organized customer records and collaborate with teammates to achieve goals.

Skills

Customer service

Communication

Windows / Office

Empathy

Tools

Microsoft Windows

MS Office

Job description

InnoSource invites a Remote Customer Service Representative to support Dollar Energy Fund clients, handling calls and guiding applicants through energy assistance programs. The role offers paid training and a weekday schedule with weekends off.

The position emphasizes empathy, clear communication, and reliable record-keeping while enabling growth and potential transitions to full-time work with our client.