Remote Customer Service Rep to Help Families With Bills

InnoSource; Akron (OH); Remote; USD 45,847,000 - 59,512,000; Full time

Benefits offered by this job

Health and life insurance

Dental reimbursement

Work-from-home flexibility

Advancement opportunities

Job summary

InnoSource is hiring a Remote Customer Service Representative to assist families with utility bill programs from home. You will handle inbound and outbound calls, guide customers through applications for assistance, review income documentation, and ensure accurate processing to determine eligibility.

You will maintain organized records, work closely with teammates, and stay focused on hitting program goals in a supportive environment. Paid training and growth opportunities are available.

Qualifications

• Patient and friendly, even when callers are stressed.
• Stay calm and positive during busy periods.
• Comfortable with Windows and Office; learn new systems quickly.
• Desire for meaningful work helping the community.

Responsibilities

• Handle inbound and outbound calls to assist customers with utility bill programs.
• Guide customers through grant/assistance applications and review income documentation.
• Ensure accurate processing and maintain clear customer records.
• Collaborate with teammates and supervisors to hit program goals.

Skills

Patience

Friendly demeanor

Calm under pressure

Windows & Office

Quick learner

Tools

Windows OS

Microsoft Office

Job description

InnoSource is hiring a Remote Customer Service Representative to assist families with utility bill programs from home. You will handle inbound and outbound calls, guide customers through applications for assistance, review income documentation, and ensure accurate processing to determine eligibility.

You will maintain organized records, work closely with teammates, and stay focused on hitting program goals in a supportive environment. Paid training and growth opportunities are available.