Remote CSR — Help with Utility Aid (Paid Training)

InnoSource; Steubenville (OH); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental reimbursement

Work-from-home flexibility

Career growth opportunities

Job summary

InnoSource is seeking a Remote Customer Service Representative to support Dollar Energy Fund. This Monday–Friday role involves assisting families with utility bill relief, guiding them through assistance programs, and maintaining clear records from a home office in a customer-centric environment.

The position offers paid training, remote work, and opportunities for raises and bonuses as you progress with the client.

Qualifications

• Patient and friendly demeanor under pressure.
• Calm and positive even when busy.
• Comfortable with Windows and Office; quick learner of new systems.

Responsibilities

• Handle inbound and outbound calls to assist customers with utility assistance applications and documentation.
• Guide customers through program applications and verify income documentation for eligibility.
• Maintain accurate customer records and collaborate with teammates to achieve program goals.

Skills

Customer service

Communication

Windows OS

Microsoft Office

Tools

Microsoft Windows

Microsoft Office

Job description

InnoSource is seeking a Remote Customer Service Representative to support Dollar Energy Fund. This Monday–Friday role involves assisting families with utility bill relief, guiding them through assistance programs, and maintaining clear records from a home office in a customer-centric environment.

The position offers paid training, remote work, and opportunities for raises and bonuses as you progress with the client.