Customer Service Representative

InnoSource; Pittsburgh (Allegheny County); Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health and life insurance

Dental reimbursement

Work-from-home flexibility

Raises and bonuses

Job summary

InnoSource is seeking a Remote Customer Service Representative to support families facing utility costs. You will handle inbound/outbound calls, guide applicants through assistance programs, review income documents, and ensure accurate processing for eligibility determinations.

The role offers a Monday–Friday schedule with paid training and ongoing coaching. Remote position open to eligible residents within the 2-hour radius of Pittsburgh, PA; potential raises and bonuses exist.

Qualifications

• Patient and friendly when callers are stressed or frustrated.
• Able to stay calm and positive during busy periods.
• Comfortable with Microsoft Windows and Office; quickly learns new systems.
• Wants work that is meaningful and helps others.

Responsibilities

• Handle inbound and outbound calls to assist with utility-cost programs.
• Review income documentation and process applications to determine eligibility.
• Maintain clear, organized customer records and collaborate with teammates to hit goals.

Skills

Patience

Customer service mindset

MS Windows & Office

Adaptability to new systems

Teamwork

Tools

MS Windows

Microsoft Office

Job description

Remote Customer Service Representative | Monday–Friday | $16/hr + Paid Training

Help Your Community Keep the Lights On, From Home

Every day, families in our region face hard choices about paying their utility bills. As a Customer Service Representative / Call Center Representative with InnoSource, you’ll be the person on the other end of the phone who helps them find a way through. We’re partnering with a respected local organization to build a team of caring, dependable people, and we’re hiring now.

The Quick Facts

• Schedule: Monday through Friday. Your weekends stay yours.
• Location: Remote, open to Ohio and Pennsylvania residents within a 2-hour radius of Pittsburgh, PA
• Pay: Starting at $16.00/hour, with opportunities for raises and bonuses
• Training: Paid and fully remote

Key Responsibilities

A Day in the Role

You’ll take inbound calls and make outbound calls, answering questions and resolving concerns for customers seeking help with their utility costs. You’ll walk callers through applications for assistance programs, review their income documentation, and make sure everything is processed accurately so eligibility can be determined. Along the way, you’ll keep clear, organized customer records and work closely with your teammates and supervisors to hit program goals.

Requirements

You’ll Do Well Here If You…

• Are patient and friendly, even when a caller is stressed or frustrated
• Stay calm and positive when the day gets busy
• Feel comfortable with Microsoft Windows and Office and pick up new systems quickly
• Want work that feels meaningful at the end of the day

Benefits & Pay

What You Get

• Health and life insurance, dental reimbursement, and more
• Work-from-home flexibility
• A supportive team that notices your effort and celebrates your wins
• Ongoing coaching and support, plus clear paths to grow, including advancement opportunities after transitioning to a full-time role with our client