Customer Service Representative / Call Center Representative

InnoSource; Akron (OH); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health and life insurance

Dental reimbursement

Work-from-home flexibility

Ongoing coaching and growth

Job summary

InnoSource is hiring a Remote Customer Service Representative to help families stay connected to essential services and programs. You will guide callers through utility-assisted applications and maintain accurate records from home.

This Monday–Friday role offers paid training and a starting wage of $16 per hour, with opportunities for raises and bonuses as you support our community and grow within the team.

Qualifications

• Patient and friendly, even when callers are stressed or frustrated.
• Stay calm and positive during busy periods.
• Comfortable with Windows and Office; able to learn new systems quickly.

Responsibilities

• Handle inbound and outbound calls to assist customers with utility-cost programs.
• Walk callers through applications, review income documents, and ensure accuracy.
• Maintain clear customer records and collaborate to hit program goals.

Skills

Customer service

Patience

Calm under pressure

Willingness to learn

Tools

Microsoft Windows

Microsoft Office

Job description

Customer Service Representative / Call Center Representative

Remote Customer Service Representative | Monday–Friday | $16/hr + Paid Training

Help Your Community Keep the Lights On, From Home

Every day, families in our region face hard choices about paying their utility bills. As a Customer Service Representative / Call Center Representative with InnoSource, you'll be the person on the other end of the phone who helps them find a way through. We're partnering with a respected local organization to build a team of caring, dependable people, and we're hiring now.

The Quick Facts

• Schedule: Monday through Friday. Your weekends stay yours.


• Location: Remote, open to Ohio and Pennsylvania residents within a 2-hour radius of Pittsburgh, PA


• Pay: Starting at $16.00/hour, with opportunities for raises and bonuses


• Training: Paid and fully remote

Key Responsibilities

A Day in the Role

You'll take inbound calls and make outbound calls, answering questions and resolving concerns for customers seeking help with their utility costs. You'll walk callers through applications for assistance programs, review their income documentation, and make sure everything is processed accurately so eligibility can be determined. Along the way, you'll keep clear, organized customer records and work closely with your teammates and supervisors to hit program goals.

Requirements

You'll Do Well Here If You...

• Are patient and friendly, even when a caller is stressed or frustrated


• Stay calm and positive when the day gets busy


• Feel comfortable with Microsoft Windows and Office and pick up new systems quickly


• Want work that feels meaningful at the end of the day

What You Get

• Health and life insurance, dental reimbursement, and more


• Work-from-home flexibility


• A supportive team that notices your effort and celebrates your wins


• Ongoing coaching and support, plus clear paths to grow, including advancement opportunities after transitioning to a full-time role with our client

Ready to Make Your Calls Count?

If you want a steady weekday schedule, a home office, and a job that helps real people, we'd love to hear from you.

Ready to join InnoSource?

Take the next step in your career journey and become part of our innovative team.

Questions about this position? Contact our HR team for more information.