Remote Inbound CSR — Power & Utilities

InnoSource Inc.; Hurricane (WV); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental reimbursement

Home-based role

Job summary

InnoSource is seeking a Customer Service Representative to answer questions, assist with billing inquiries, and resolve outages for AEP customers from a home-based setting. The role is inbound-only, with no cold calls or sales tasks, and requires residing within 50 miles of Hurricane, WV.

You will join a supportive team focused on delivering world-class service, with predictable hours and opportunities for overtime to boost earnings.

Qualifications

• Requires at least 2 years of customer service experience.
• Authorized to work in the United States.
• Remote work setting with stable work history.
• High school diploma or GED.

Responsibilities

• Assisting AEP customers with service-related questions, billing inquiries, and resolving power outage issues.
• Providing exceptional, friendly support over the phone—no sales required.
• Collaborating with your teammates to ensure every customer gets the help they need.
• Thriving in a fast-paced, dynamic environment where every day brings new challenges and rewards.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or GED

Job description

InnoSource is seeking a Customer Service Representative to answer questions, assist with billing inquiries, and resolve outages for AEP customers from a home-based setting. The role is inbound-only, with no cold calls or sales tasks, and requires residing within 50 miles of Hurricane, WV.

You will join a supportive team focused on delivering world-class service, with predictable hours and opportunities for overtime to boost earnings.