Customer Service Representative / Call Center Representative

InnoSource; Youngstown (OH); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental reimbursement

Work-from-home

Career growth

Coaching

Job summary

InnoSource invites a Remote Customer Service Representative to support Dollar Energy Fund clients, handling calls and guiding applicants through energy assistance programs. The role offers paid training and a weekday schedule with weekends off.

The position emphasizes empathy, clear communication, and reliable record-keeping while enabling growth and potential transitions to full-time work with our client.

Qualifications

• Patient and friendly attitude, even with stressed callers.
• Calm and positive under busy periods.
• Comfortable with Microsoft Windows and Office; fast learner of new systems.
• Seeks meaningful work and helps customers navigate assistance programs.

Responsibilities

• Handle inbound and outbound calls to assist customers with utility bill relief.
• Guide callers through program applications and review income documentation for eligibility.
• Maintain accurate and organized customer records and collaborate with teammates to achieve goals.

Skills

Customer service

Communication

Windows / Office

Empathy

Tools

Microsoft Windows

MS Office

Job description

Customer Service Representative / Call Center Representative

Remote

Description

Remote Customer Service Representative | Monday–Friday | $16/hr + Paid Training

Help Your Community Keep the Lights On, From Home

Every day, families in our region face hard choices about paying their utility bills. As a Customer Service Representative / Call Center Representative with InnoSource, you’ll be the person on the other end of the phone who helps them find a way through. We’re partnering with Dollar Energy Fund, an organization that has served the limited-income community for more than 40 years by providing utility assistance grants to families and individuals in need. Dollar Energy Fund was also recognized as one of the Top Workplaces by the Pittsburgh Post-Gazette in 2025 and 2026!

We’re building a team of caring, dependable people, and we’re hiring now.

The Quick Facts

• Schedule: Monday through Friday. Your weekends stay yours.
• Location: Remote, open to Ohio and Pennsylvania residents within a 2-hour radius of Pittsburgh, PA
• Pay: Starting at $16.00/hour, with opportunities for raises and bonuses
• Training: Paid and fully remote

Key Responsibilities

A Day in the Role

You’ll take inbound calls and make outbound calls, answering questions and resolving concerns for customers seeking help with their utility costs. You’ll walk callers through applications for assistance programs, review their income documentation, and make sure everything is processed accurately so eligibility can be determined. Along the way, you’ll keep clear, organized customer records and work closely with your teammates and supervisors to hit program goals.

Requirements

You’ll Do Well Here If You…

• Are patient and friendly, even when a caller is stressed or frustrated
• Stay calm and positive when the day gets busy
• Feel comfortable with Microsoft Windows and Office and pick up new systems quickly
• Want work that feels meaningful at the end of the day

Benefits & Pay

What You Get

• Health and life insurance, dental reimbursement, and more
• Work-from-home flexibility
• A supportive team that notices your effort and celebrates your wins
• Ongoing coaching and support, plus clear paths to grow, including advancement opportunities after transitioning to a full-time role with our client

Ready to Make Your Calls Count?

If you want a steady weekday schedule, a home office, and a job that helps real people, we’d love to hear from you. Apply today to start your journey as a Customer Service Representative / Call Center Representative with InnoSource at Dollar Energy Fund!

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Application Assistance

If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email [e-mail] .

We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.