Remote Customer Service Pro with Upsell Focus

Talentify; Pensacola (FL); Remote; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking a Customer Service Representative in an on-site capacity to handle customer inquiries, provide accurate information, and resolve issues promptly. You will contribute to a positive customer experience while leveraging MS Office tools and a team-driven environment.

Ideal candidates are highly motivated, able to multitask in a fast-paced setting, and possess excellent communication and problem-solving skills. Training and growth opportunities are available across global operations.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem solving and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Appropriately escalation customer dissatisfaction with managerial team.
• Ensure first call resolution through problems solving and effective call handling.

Skills

Communication skills

Typing speed

Organizational skills

Customer service

Problem solving

Multitasking

Teamwork

Attendance reliability

Conflict resolution

Empathy

Patience

Relationship building

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI is seeking a Customer Service Representative in an on-site capacity to handle customer inquiries, provide accurate information, and resolve issues promptly. You will contribute to a positive customer experience while leveraging MS Office tools and a team-driven environment.

Ideal candidates are highly motivated, able to multitask in a fast-paced setting, and possess excellent communication and problem-solving skills. Training and growth opportunities are available across global operations.