Remote Customer Experience Agent | Upsell & Resolve

Talentify; Crane (IN); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Career growth

Paid training

Casual dress code

Job summary

MCI is seeking a dedicated Customer Service Representative to join our team in a fast-paced office setting. You will handle customer inquiries, provide accurate information, resolve issues, and ensure a positive experience across multiple channels.

The role requires exceptional communication, problem-solving, and the ability to thrive in a dynamic environment. Training is provided, with a focus on growth and internal career advancement opportunities.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.

Skills

18+ years of age

Excellent communication

Organizational skills

Typing 20 wpm

MS Office proficiency

Problem solving

Customer service orientation

Multi-tasking

Team orientation

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI is seeking a dedicated Customer Service Representative to join our team in a fast-paced office setting. You will handle customer inquiries, provide accurate information, resolve issues, and ensure a positive experience across multiple channels.

The role requires exceptional communication, problem-solving, and the ability to thrive in a dynamic environment. Training is provided, with a focus on growth and internal career advancement opportunities.