Remote Customer Service Pro — Solve, Support, Upsell

MCI Military Recruitment; Barksdale Air Force Base (LA); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI Military Recruitment is seeking a Customer Service Representative in the United States. You will handle customer inquiries, provide accurate information, resolve issues, and ensure a positive customer experience in a fast-paced environment.

The role supports both on-site and remote agents, with opportunities for growth and internal training. Strong communication skills and problem-solving mindset are essential for success.

Qualifications

• High school diploma or equivalent is required.
• Excellent written and verbal communication skills.
• Ability to type 20+ words per minute and use MS Office.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and upgrade using sales skills.
• Explain and position products and processes with customers.
• Escalate customer dissatisfaction to management when needed.
• Aim for first call resolution through effective problem solving.

Skills

Customer service

Communication skills

Problem solving

Multi-tasking

Team orientation

Attendance/punctuality

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

MCI Military Recruitment is seeking a Customer Service Representative in the United States. You will handle customer inquiries, provide accurate information, resolve issues, and ensure a positive customer experience in a fast-paced environment.

The role supports both on-site and remote agents, with opportunities for growth and internal training. Strong communication skills and problem-solving mindset are essential for success.