Customer Service Pro | Remote & On-Site Support

Talentify; Pembroke (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is a fast-growing tech-enabled services company delivering CX, BPO, and XaaS across multiple industries. We seek a Customer Service Representative to provide outstanding support while representing top brands and maintaining a high level of customer satisfaction.

The role requires handling inquiries, using internal tools, and working in a fast-paced, team-oriented environment. This position emphasizes problem-solving, empathy, and clear communication to ensure first-call resolution.

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Strong written and verbal communication skills.
• Ability to type 20+ words per minute accurately.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.

Responsibilities

• Engage with customers via inbound calls to understand and resolve their concerns.
• Use internal systems and tools to manage accounts and process requests.
• Identify opportunities to upsell or upgrade services using consultative sales techniques.
• Clearly explain products, services, and procedures to customers.
• Escalate unresolved or complex issues to the appropriate team or manager.
• Ensure first-call resolution through effective communication and problem-solving.

Skills

Communication

Typing speed

MS Office

Windows OS

Customer service

Multitasking

Teamwork

Problem solving

Dependability

Interpersonal skills

Education

High school diploma or equivalent

Job description

MCI is a fast-growing tech-enabled services company delivering CX, BPO, and XaaS across multiple industries. We seek a Customer Service Representative to provide outstanding support while representing top brands and maintaining a high level of customer satisfaction.

The role requires handling inquiries, using internal tools, and working in a fast-paced, team-oriented environment. This position emphasizes problem-solving, empathy, and clear communication to ensure first-call resolution.