Remote Customer Service Representative

afniexternalcareers; Town of Texas (WI); Hybrid; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid training

Health, vision, dental benefits

401k with matching

Tuition reimbursement

Remote work

Job summary

Afni is hiring for a wireless customer service role. You will handle inbound calls, troubleshoot accounts, and deliver world‑class service with empathy and efficiency.

We offer 12 weeks of paid training, remote work, and benefits including health, vision, dental, 401k with matching, and tuition reimbursement. Must be US‑eligible, 18+, with a GED or HS diploma, and free to work in the United States.

Qualifications

• 1 year of customer service or sales experience, with call center exposure.
• Must pass a background screening, be at least 18 years old, and be eligible to work in the United States.
• Available for 12 weeks of paid training with 8-hour shifts, including weekends and holidays (07:00–01:00 CST).
• Ability to work from a home office with reliable internet and a quiet workspace.

Responsibilities

• Handle mainly inbound wireless customer service calls.
• Troubleshoot and resolve account issues with empathy and efficiency.
• Process orders and update accounts/records; multitask across multiple systems.

Skills

Communication

Active listening

Customer service

Multitasking

Time management

Education

GED or High School Diploma

Tools

CRM software

Job description

Career paths start between $14.50 and $15/hr plus bonus.

Why start building your career at Afni?

We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.

What do we offer?

A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.

What can you expect from your work at Afni?

This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, a cooperative environment where you can learn, grow, and advance.

What do we expect from you as part of this team?

You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.

How can you join the Afnimazing team?

Key Qualifications

• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
• Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
• Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST.
• Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM – 01:00AM CST.
• Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

Afni is currently hiring in the following states. You must live in one of these states:

• Alabama
• Georgia
• North Carolina
• South Carolina
• Texas
• Wisconsin
• Iowa

What You Need to Thrive in Our Remote Environment:

• Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
• 25Mbps Download/10Mbps Upload
• Ping Rate – Less than 100 ms
• A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
• Ability to be on webcam during working hours