Remote Customer Service Pro — Automotive CTI Support

Customer Contact Services; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off

Life insurance

Holiday incentive pay

Performance and outbound projectBonu/s

Paid training

Employee events and activities

Room to grow

Job summary

Customer Contact Services (CCS) is seeking remote Customer Service Representatives to support CTI, our automotive division, handling inbound calls, outbound campaigns, and service-appointment bookings. No automotive experience is required; training is provided.

You must have strong English skills, solid computer skills, and a professional phone presence. This fully remote role requires your own home office setup meeting our equipment requirements and adherence to CCS standards.

Qualifications

• High school diploma, GED, or higher
• At least one year of call center or customer service experience
• Confident computer skills, including typing and moving between multiple programs at once
• Strong spoken and written English, including correct spelling and grammar
• Clear, accurate documentation habits
• Good judgment with confidential information
• Problem-solving skills and attention to detail
• A genuine commitment to excellent customer service

Responsibilities

• Handle inbound calls for CTI automotive division nationwide
• Run outbound campaigns and book service appointments
• Maintain accurate documentation and records
• Provide friendly, professional customer service and problem resolution

Skills

Customer service

Phone presence

Computer skills

English proficiency

Documentation

Problem solving

Customer commitment

Education

High school diploma or equivalent

Tools

Windows 11

Two monitors

Wired ethernet

Webcam

Wired USB headset

Job description

Customer Contact Services (CCS) is seeking remote Customer Service Representatives to support CTI, our automotive division, handling inbound calls, outbound campaigns, and service-appointment bookings. No automotive experience is required; training is provided.

You must have strong English skills, solid computer skills, and a professional phone presence. This fully remote role requires your own home office setup meeting our equipment requirements and adherence to CCS standards.