Remote Customer Service Pro — Auto Service Scheduling

Customer-Contact-Services; United States; Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off

Life insurance

Holiday incentive pay

Performance and outbound projectBonuse

Paid training

Employee events and activities

Room to grow, with real advancementOp

Remote work setup guidance

Job summary

Customer Contact Services (CCS) is hiring remote Customer Service Representatives to support CTI, our automotive division. You'll handle inbound calls, schedule service appointments, and guide callers to resolution from home.

No automotive experience needed; we’ll teach you everything. You must have strong English, be comfortable with computers, and maintain clear documentation throughout interactions.

Qualifications

• High school diploma or higher required.
• At least one year in call center or customer service.
• Strong English, written and spoken.
• Accurate documentation habits.
• Discretion with confidential information.
• Genuine commitment to excellent service.

Responsibilities

• Answer inbound calls promptly and professionally
• Identify caller needs and guide to resolution
• Schedule service appointments
• Share accurate information about dealership products and services
• Process online reservations and update records
• Document interactions clearly and accurately
• Follow call scripts and procedures
• Escalate issues to supervisors
• Meet Quality Assurance standards
• Stay current on client programs through training
• Other duties as assigned

Skills

Strong English communication

Problem solving

Documentation habits

Customer service mindset

Confidential information handling

Typing speed

Multitasking

Education

High school diploma, GED, or higher

Tools

Multitasking

Job description

Customer Contact Services (CCS) is hiring remote Customer Service Representatives to support CTI, our automotive division. You'll handle inbound calls, schedule service appointments, and guide callers to resolution from home.

No automotive experience needed; we’ll teach you everything. You must have strong English, be comfortable with computers, and maintain clear documentation throughout interactions.