Remote Customer Care Specialist

Team Car Care / Jiffylube; Cedar Park (TX); Remote; USD 30,000 - 45,000; Full time

Job summary

A well-established automotive service company in Texas is seeking a highly skilled Remote Customer Service Representative. This role involves managing a large volume of inbound and outbound calls, resolving customer inquiries, and ensuring high satisfaction levels. The ideal candidate will possess strong communication skills, have a high school degree, and demonstrate proficiency in problem-solving. You will be responsible for adhering to communication scripts while also identifying opportunities for upselling the company's products and improving processes. Join us to make a difference in customer relations!

Responsibilities

• Handle a large volume of inbound and outbound calls in a timely manner.
• Follow communication scripts and adapt when necessary.
• Identify customer needs and resolve complaints.
• Build positive relationships with customers for enhanced service.
• Meet daily targets for productivity and quality.

Skills

Active listening

Verbal communication

Problem-solving

Multitasking

Education

High school degree or equivalent

Job description

A well-established automotive service company in Texas is seeking a highly skilled Remote Customer Service Representative. This role involves managing a large volume of inbound and outbound calls, resolving customer inquiries, and ensuring high satisfaction levels. The ideal candidate will possess strong communication skills, have a high school degree, and demonstrate proficiency in problem-solving. You will be responsible for adhering to communication scripts while also identifying opportunities for upselling the company's products and improving processes. Join us to make a difference in customer relations!