Remote Auto Customer Support Specialist

Teleperformance; United States; Remote; USD 19,286,000 - 27,552,000; Full time

Benefits offered by this job

Health benefits

401(K) plan

Life insurance

Retailer discounts

Employee assistance

Job summary

Teleperformance is seeking an Automotive Customer Service Specialist to act as the primary contact for clients, resolving inquiries across phone, email, chat, and social media. You will manage fast-paced cases, de‑escalate when needed, and support payments processing with attention to accuracy.

Qualified applicants typically have at least a high school diploma, 6 months of customer service experience, and strong typing skills.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Handle caseload if required.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Communication

Telephone handling

Problem solving

Education

High School Diploma

College degree preferred

Tools

Windows-based systems

Job description

Teleperformance is seeking an Automotive Customer Service Specialist to act as the primary contact for clients, resolving inquiries across phone, email, chat, and social media. You will manage fast-paced cases, de‑escalate when needed, and support payments processing with attention to accuracy.

Qualified applicants typically have at least a high school diploma, 6 months of customer service experience, and strong typing skills.