Remote Client Support Specialist — Multi-Account Expert

Customer-Contact-Services; Minnetonka (MN); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical & dental insurance

401(k)

Paid time off

Life insurance

Holiday incentive pay

Monthly performance bonuses

Paid training

Employee events and activities

Opportunities for advancement

Job summary

Customer Contact Services (CCS) is hiring for a Client Support Specialist to handle inbound calls, schedule appointments, and resolve inquiries. This remote role requires excellent English communication and the ability to manage multiple software platforms while maintaining accuracy and privacy.

The successful candidate will thrive in a fast-paced, detail-driven environment, participate in paid training, and support various client programs with professionalism and integrity.

Qualifications

• High school diploma or GED required.
• 2+ years of call center, customer service, or client-facing support experience.
• Proven ability to work across multiple software platforms at the same time.
• Solid understanding of computer hardware, software, and general systems.
• Excellent spoken and written English, including strong grammar and spelling.
• Demonstrated ability to handle confidential information with discretion.
• Strong problem-solving skills and exceptional attention to detail.
• Experience meeting quality, accuracy, or performance metrics.

Responsibilities

• Manage inbound calls for multiple client accounts with professionalism and efficiency.
• Follow client-specific scripts, procedures, and service standards.
• Gather, verify, and document caller information with a high degree of accuracy.
• Schedule appointments and relay messages correctly.
• Provide clear, accurate product and service information.
• Process online reservations.
• Handle difficult or escalated calls with composure and sound judgment.
• Meet or exceed Quality Assurance standards.
• Maintain working knowledge of all assigned client programs and accounts.

Skills

Call center experience

Communication skills

Multitasking across software

Attention to detail

English proficiency

Discretion/confidentiality

Education

High school diploma or GED

Job description

Customer Contact Services (CCS) is hiring for a Client Support Specialist to handle inbound calls, schedule appointments, and resolve inquiries. This remote role requires excellent English communication and the ability to manage multiple software platforms while maintaining accuracy and privacy.

The successful candidate will thrive in a fast-paced, detail-driven environment, participate in paid training, and support various client programs with professionalism and integrity.