Remote Automotive Tech Support Specialist

Teleperformance; United States; Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Life insurance

Supplemental medical

Critical care insurance

Pet insurance

FSA plans

Retailer discounts

Job summary

Teleperformance seeks an Automotive Technical Service Specialist to serve as the primary contact for client inquiries, resolving technical questions via phone, email, chat and social media. This remote role supports a high-velocity customer service environment with a focus on problem solving and quick resolution.

The ideal candidate has at least 6 months in technical and customer service roles, strong communication, and typing speed of 25 wpm.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of technical & customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and technical experience preferred.
• College degree preferred but not required.

Responsibilities

• As Automotive Technical Service Representative, resolve customer questions and concerns.
• Connect with customers via phone/email/chat/social media to assist.
• Provide frontline technical assistance for consumers.
• Troubleshoot and resolve issues in a fast-paced environment.
• De-escalate issues and escalate when needed.
• Handle payment requests and track call-related information.
• Offer feedback on call issues and assist with upselling when appropriate.

Skills

Customer service experience

Technical aptitude

Typing 25 wpm

Windows knowledge

Communication

Problem solving

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows OS

Job description

Teleperformance seeks an Automotive Technical Service Specialist to serve as the primary contact for client inquiries, resolving technical questions via phone, email, chat and social media. This remote role supports a high-velocity customer service environment with a focus on problem solving and quick resolution.

The ideal candidate has at least 6 months in technical and customer service roles, strong communication, and typing speed of 25 wpm.