Customer Service Representative

Customer Contact Services; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off

Life insurance

Holiday incentive pay

Performance and outbound projectBonu/s

Paid training

Employee events and activities

Room to grow

Job summary

Customer Contact Services (CCS) is seeking remote Customer Service Representatives to support CTI, our automotive division, handling inbound calls, outbound campaigns, and service-appointment bookings. No automotive experience is required; training is provided.

You must have strong English skills, solid computer skills, and a professional phone presence. This fully remote role requires your own home office setup meeting our equipment requirements and adherence to CCS standards.

Qualifications

• High school diploma, GED, or higher
• At least one year of call center or customer service experience
• Confident computer skills, including typing and moving between multiple programs at once
• Strong spoken and written English, including correct spelling and grammar
• Clear, accurate documentation habits
• Good judgment with confidential information
• Problem-solving skills and attention to detail
• A genuine commitment to excellent customer service

Responsibilities

• Handle inbound calls for CTI automotive division nationwide
• Run outbound campaigns and book service appointments
• Maintain accurate documentation and records
• Provide friendly, professional customer service and problem resolution

Skills

Customer service

Phone presence

Computer skills

English proficiency

Documentation

Problem solving

Customer commitment

Education

High school diploma or equivalent

Tools

Windows 11

Two monitors

Wired ethernet

Webcam

Wired USB headset

Job description

Do you like helping people and solving problems? the company (CCS) is hiring remote Customer Service Representatives to support CTI, our automotive division. CTI partners with car dealerships nationwide to handle inbound calls, run outbound campaigns, and book service appointments, helping dealerships stay connected with their customers and run more efficiently.

No automotive experience needed. We'll teach you everything you need to know about the dealership side. What you bring is customer service skill, a professional phone presence, and comfort with computers.

This is a fully remote position. You'll need your own computer and home office setup that meets our equipment requirements (listed below).

What You Bring

• High school diploma, GED, or higher
• At least one year of call center or customer service experience
• Confident computer skills, including typing and moving between multiple programs at once
• Strong spoken and written English, including correct spelling and grammar
• Clear, accurate documentation habits
• Good judgment with confidential information
• Problem-solving skills and attention to detail
• A genuine commitment to excellent customer service

Schedule and Training

• Monday through Friday, plus every other Saturday
• Shifts scheduled within our operating hours of 6:00 a.m. – 9:00 p.m. CST
• Training begins Monday 11/2/2026

Remote Work Setup

Computer requirements include:

• Windows 11
• Intel i3 / AMD Ryzen 3 processor or better
• 8 GB of RAM or more (installed physical memory)
• Two monitors
• Webcam
• Wired USB headset
• Wired ethernet internet connection (Wi-Fi is not permitted)

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Life insurance
• Holiday incentive pay
• Performance and outbound project bonuses
• Paid training
• Employee events and activities
• Room to grow, with real advancement opportunities

Why CCS?

At CCS, you'll be part of a supportive, team-focused workplace where people are valued and encouraged to grow. You'll get thorough training from day one, a team that has your back, and the satisfaction of knowing your work makes a difference for every caller.

About the company

the company (CCS) is a 24/7 contact center headquartered in Minnetonka, Minnesota, providing telephone answering and customer support services for businesses across a range of industries.

Equal Opportunity Employer

At CCS, we believe great customer experiences start with a team that reflects the communities we serve. We welcome applicants of all backgrounds, experiences, and abilities. CCS is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by federal, state, or local law.

Originally posted on Himalayas