Remote Customer Service & Operations Specialist II

Aldridge Pite, LLP; Plano (TX); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Company Paid Life Insurance

Medical, Dental and Vision Plans

401K Retirement Savings Plan

Flexible scheduling

Generous PTO

Full equipment for remote employees

Employee Assistance Plan

Wellness programs

Learning and development training

Job summary

Aldridge Pite, LLP is a multi-state law firm that leverages technology to streamline workflows for clients and partners. This remote customer service role focuses on responding to inquiries, providing foreclosure information, and maintaining client system access with professionalism and urgency.

The position requires strong communication skills, familiarity with standard office software, and a customer-first mindset. A comprehensive benefits package accompanies remote employment opportunity.

Qualifications

• Follows customer service principles and practices.
• Strong written and verbal communication required.
• Experience in law firm or call center settings preferred.

Responsibilities

• Answer inquiries and provide information to clients and borrowers.
• Screen and direct calls and manage the customer service inbox.
• Create/Delete/Reset client system logins and assist with account setup.

Skills

Customer service

Communication

Multitasking

Team player

Professional presentation

Education

Associate degree

Bachelor’s degree preferred

Tools

Word

Excel

Outlook

Internet

Job description

Aldridge Pite, LLP is a multi-state law firm that leverages technology to streamline workflows for clients and partners. This remote customer service role focuses on responding to inquiries, providing foreclosure information, and maintaining client system access with professionalism and urgency.

The position requires strong communication skills, familiarity with standard office software, and a customer-first mindset. A comprehensive benefits package accompanies remote employment opportunity.