Remote Operations Specialist II: Client Services & Admin

Aldridge Pite, LLP; Atlanta (GA); À distance; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Life and disability insurance

Medical, dental, vision coverage

401K retirement plan

Flexible scheduling

Generous PTO

Remote equipment provided

Employee assistance program

Wellness programs

Résumé du poste

Aldridge Pite, LLP is seeking a customer service representative for remote work from home in the United States. The role focuses on answering inquiries, obtaining information for clients, and handling general customer service tasks within client systems and foreclosure-related contexts.

The position requires strong communication, computer skills, and the ability to multi-task in a fast-paced environment; a related degree is preferred, with opportunities for growth and comprehensive benefits for

Qualifications

• Associated degree required; bachelor’s degree preferred.
• Law firm or call center experience preferred.
• Excellent ability to communicate with all clients.
• Knowledge of computers and relevant software applications.
• Knowledge of customer service principles and practices.
• Professional personal presentation and willingness to adapt.

Responsabilités

• Answer telephone, screen and direct calls.
• Provide foreclosure related information to callers.
• Review and respond to client requests in a professional and timely manner.
• Reply or forward general customer service emails.
• Communicate with team members and clients regarding inquiries in client systems.
• Create/Delete/Reset client system logins.
• Engage in extensive client and borrower communications by phone.

Connaissances

Customer service

Communication

Multi-tasking

Organizational skills

Computer skills

Team player

Formation

Associated degree

Bachelor’s degree preferred

Outils

Microsoft Office

Internet

Description du poste

Aldridge Pite, LLP is seeking a customer service representative for remote work from home in the United States. The role focuses on answering inquiries, obtaining information for clients, and handling general customer service tasks within client systems and foreclosure-related contexts.

The position requires strong communication, computer skills, and the ability to multi-task in a fast-paced environment; a related degree is preferred, with opportunities for growth and comprehensive benefits for