Remote Operations Specialist II: Client & Systems Support

Aldridge Pite, LLP; Mesa (AZ); Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Company Paid Life and Disability

Medical, Dental and Vision Plans

401K Retirement Savings Plan

Flexible scheduling

Generous PTO

Full equipment for remote employees

Employee Assistance Plan

Wellness programs

Learning and development training

Job summary

Aldridge Pite, LLP is seeking a detail-oriented Customer Service Representative to join our remote team. You will answer inquiries, provide foreclosure related information, and manage client system logins, all from home.

The role emphasizes timely and professional communication with clients and team members across multiple client systems. Required is an associate degree (bachelor's preferred) and experience in law firm or call center settings, along with proficiency in Word, Excel, Outlook, and

Qualifications

• Experience delivering professional customer service in a professional setting.
• Ability to communicate clearly with clients and teammates.
• Familiarity with law firm or call center environments preferred.

Responsibilities

• Answer telephone, screen and direct calls.
• Provide foreclosure related information to callers.
• Review and respond to client requests promptly.
• Reply or forward general customer service emails.
• Create/Delete/Reset Client system logins.
• Communicate with team members and clients regarding inquiries within client systems.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Education

Associate degree required

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

CRM software

Job description

Aldridge Pite, LLP is seeking a detail-oriented Customer Service Representative to join our remote team. You will answer inquiries, provide foreclosure related information, and manage client system logins, all from home.

The role emphasizes timely and professional communication with clients and team members across multiple client systems. Required is an associate degree (bachelor's preferred) and experience in law firm or call center settings, along with proficiency in Word, Excel, Outlook, and