Remote Operations Specialist II – Customer & Systems

Aldridge Pite, LLP; Orem (UT); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Life and disability insurance

Medical, dental & vision plans

401K

Flexible scheduling

Generous PTO

Remote equipment provided

Employee Assistance Plan

Wellness programs

Training opportunities

Job summary

Aldridge Pite, LLP is seeking a remote Customer Service Representative to support clients with foreclosure information and account access. The role handles inbound calls, screens and directs calls, and responds to client requests in a professional and timely manner.

Hours are 11:30 AM to 8:00 PM EST. The position emphasizes strong communication, meticulous documentation, and teamwork. Remote work is offered with full equipment and comprehensive benefits to eligible full-time staff.

Qualifications

• Associated Degree required, Bachelor’s Degree preferred.
• Law firm or call center experience preferred.
• Excellent ability to communicate with all clients.
• Knowledge of computers and relevant software applications.
• Knowledge of customer service principles and practices.
• Professional personal presentation.
• Ability to adapt to change.
• Sense of urgency in appropriate situations.

Responsibilities

• Hours 11:30 to 8:00PM EST.
• Answer telephone, screen and direct calls.
• Provide foreclosure related information to callers.
• Review and respond to client requests in a professional and timely manner.
• Reply or forward general customer service emails.
• Communicate with team members and clients regarding inquiries within the client systems.
• Create/Delete/Reset Client system logins.
• Extensive communication with clients and borrowers via phone.

Skills

Communication

Customer service

Call center experience

Teamwork

Time management

Multi-tasking

Professional presentation

Education

Associated Degree

Bachelor’s Degree Preferred

Tools

Word

Excel

Outlook

Internet

Job description

Aldridge Pite, LLP is seeking a remote Customer Service Representative to support clients with foreclosure information and account access. The role handles inbound calls, screens and directs calls, and responds to client requests in a professional and timely manner.

Hours are 11:30 AM to 8:00 PM EST. The position emphasizes strong communication, meticulous documentation, and teamwork. Remote work is offered with full equipment and comprehensive benefits to eligible full-time staff.