Remote Client Services Ops Specialist II

Aldridge Pite, LLP; Chattanooga (TN); Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Company Paid Life Insurance

Disability Insurance

Medical Coverage

Dental Coverage

Vision Plans

401K Retirement Plan

Flexible Scheduling

Generous PTO

Remote Equipment Provided

Employee Assistance Plan

Wellness Programs

Training & Development Opportunities

Job summary

Aldridge Pite, LLP is seeking a remote Customer Service Representative to handle inquiries, provide foreclosure information, and manage client system access. The role emphasizes clear communication, timely responses, and professional client interactions from a home office.

Ideal candidates have an associated degree, experience in law firms or call centers, and a strong sense of urgency. Comprehensive remote-friendly benefits are offered to support work-life balance.

Qualifications

• Associated Degree required; Bachelor’s Degree preferred.
• Law firm or call center experience preferred.
• Excellent communication with all clients.
• Knowledge of computers and relevant software applications.
• Knowledge of customer service principles and practices.
• Professional presentation.
• Positive attitude and adaptability.
• Ability to demonstrate urgency when needed.

Responsibilities

• Answer telephone, screen and direct calls.
• Provide foreclosure related information to callers.
• Review and respond to client requests promptly and professionally.
• Reply or forward general customer service emails.
• Communicate with team members and clients within client systems.
• Create/Delete/Reset client system logins.
• Extensive communication with clients and borrowers by phone.

Skills

Customer service

Communication

Team player

Organized

Multitasking

Urgency & responsiveness

Education

Associated Degree

Bachelor's Degree

Tools

Word

Excel

Outlook

Internet

Job description

Aldridge Pite, LLP is seeking a remote Customer Service Representative to handle inquiries, provide foreclosure information, and manage client system access. The role emphasizes clear communication, timely responses, and professional client interactions from a home office.

Ideal candidates have an associated degree, experience in law firms or call centers, and a strong sense of urgency. Comprehensive remote-friendly benefits are offered to support work-life balance.