Remote Client Support Specialist II

Aldridge Pite, LLP; Honolulu (HI); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Company Paid Life and Disability保险

Medical, Dental and Vision Plans

401K Retirement Savings Plan

Flexible scheduling

Generous PTO

Remote equipment provided

Employee Assistance Plan

Wellness programs

Training opportunities

Job summary

Aldridge Pite, LLP is seeking a Remote Customer Service Representative to answer inquiries, provide foreclosure information, and manage client system access. This role supports multiple clients and requires clear communication and dependable performance in a fast-paced environment.

Hours are 11:30 AM to 8:00 PM EST; candidates should be organized, tech-savvy, and able to work independently from home with strong teamwork when needed.

Qualifications

• Associate degree required; bachelor’s preferred.
• Law firm or call center experience preferred.
• Excellent communication with all clients.
• Proficient with computers and common software applications.
• Knowledge of customer service principles and practices.

Responsibilities

• Answer telephone, screen and direct calls.
• Provide foreclosure information to callers.
• Review and respond to client requests professionally.
• Reply or forward general customer service emails.
• Communicate with team members and clients about inquiries in client systems.
• Create/Delete/Reset client system logins.
• Extensive communication with clients and borrowers via phone.

Skills

Customer service

Phone etiquette

Communication

Multi-tasking

Time management

Team player

Urgency

Problem solving

Education

Associate Degree

Bachelor's Degree

Tools

Word

Excel

Outlook

CRM

Job description

Aldridge Pite, LLP is seeking a Remote Customer Service Representative to answer inquiries, provide foreclosure information, and manage client system access. This role supports multiple clients and requires clear communication and dependable performance in a fast-paced environment.

Hours are 11:30 AM to 8:00 PM EST; candidates should be organized, tech-savvy, and able to work independently from home with strong teamwork when needed.