Remote Customer Service Coordinator - 3rd Shift (Weekend)

CBRE Group, Inc.; Columbus (OH); À distance; USD 29 000 - 40 000; Plein temps

Résumé du poste

CBRE Group, Inc. is seeking a Customer Service Coordinator to provide remote support from Columbus, OH. You will respond to inquiries via phone, chat, email and online requests, and escalate as needed to ensure swift resolution.

The role encompasses end-to-end service, data entry, and reporting. A high school diploma and Microsoft Office proficiency are required, with weekend and 3rd shift availability.

Qualifications

• Availability to work on 3rd shift (10:30 PM–7:00 AM EST).
• High School Diploma or equivalent with up to 2 years’ experience.
• Ability to follow basic work routines and standards.
• Clear written and verbal communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills and basic math ability.

Responsabilités

• Answer incoming service requests via phone, chat, email, and online requests; escalate when needed.
• Generate and follow up on service request work orders.
• Schedule meetings and coordinate logistics.
• Update systems, databases, and spreadsheets.
• Request updated information from customers as needed.
• Run and distribute ad hoc reports for review.
• Model CBRE RISE values and lead by example.
• Suggest process improvements to increase team efficiency.
• Evaluate and select solutions from established options.
• Follow defined procedures to solve straightforward problems under supervision.

Connaissances

3rd shift availability

High School Diploma

MS Office skills

Communication skills

Organizational skills

Basic math

Formation

High School Diploma or equivalent

Description du poste

CBRE Group, Inc. is seeking a Customer Service Coordinator to provide remote support from Columbus, OH. You will respond to inquiries via phone, chat, email and online requests, and escalate as needed to ensure swift resolution.

The role encompasses end-to-end service, data entry, and reporting. A high school diploma and Microsoft Office proficiency are required, with weekend and 3rd shift availability.