Bilingual Remote Customer Service Coordinator

CBRE Group, Inc.; Northern (KY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

CBRE Group, Inc. is seeking a Customer Service Coordinator for a fully remote, full-time role. The position supports the Call Center function by handling inquiries about products and services and resolving day-to-day issues.

Shifts include 8:00 am–4:30 pm CST or 2:00 pm–10:30 pm CST, with compensation at $20.00 per hour. Responsibilities include managing inquiries by phone, chat, email, and web requests; generating work orders; scheduling meetings; updating systems; and producing reports.

Qualifications

• Bilingual English/French required for regular client and staff communication.
• High School Diploma or equivalent with up to 2 years of related experience is acceptable.
• Proficiency with Microsoft Office (Word, Excel, Outlook) is expected.

Responsibilities

• Answer incoming service requests via phone, chat, email, and online forms.
• Generate and follow up on service request work orders for completion.
• Schedule meetings and coordinate logistics as needed.
• Update company systems and customer service databases.
• Contact customers for updated information as necessary.
• Produce and distribute ad hoc reports for review.

Skills

English

French

Education

High School Diploma

Tools

MS Office

Job description

CBRE Group, Inc. is seeking a Customer Service Coordinator for a fully remote, full-time role. The position supports the Call Center function by handling inquiries about products and services and resolving day-to-day issues.

Shifts include 8:00 am–4:30 pm CST or 2:00 pm–10:30 pm CST, with compensation at $20.00 per hour. Responsibilities include managing inquiries by phone, chat, email, and web requests; generating work orders; scheduling meetings; updating systems; and producing reports.