Customer Svc Coordinator - Remote

CBRE Group, Inc.; Columbus (OH); Remote; USD 29,000 - 40,000; Full time

Job summary

CBRE Group, Inc. is seeking a Customer Service Coordinator to provide remote support from Columbus, OH. You will respond to inquiries via phone, chat, email and online requests, and escalate as needed to ensure swift resolution.

The role encompasses end-to-end service, data entry, and reporting. A high school diploma and Microsoft Office proficiency are required, with weekend and 3rd shift availability.

Qualifications

• Availability to work on 3rd shift (10:30 PM–7:00 AM EST).
• High School Diploma or equivalent with up to 2 years’ experience.
• Ability to follow basic work routines and standards.
• Clear written and verbal communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills and basic math ability.

Responsibilities

• Answer incoming service requests via phone, chat, email, and online requests; escalate when needed.
• Generate and follow up on service request work orders.
• Schedule meetings and coordinate logistics.
• Update systems, databases, and spreadsheets.
• Request updated information from customers as needed.
• Run and distribute ad hoc reports for review.
• Model CBRE RISE values and lead by example.
• Suggest process improvements to increase team efficiency.
• Evaluate and select solutions from established options.
• Follow defined procedures to solve straightforward problems under supervision.

Skills

3rd shift availability

High School Diploma

MS Office skills

Communication skills

Organizational skills

Basic math

Education

High School Diploma or equivalent

Job description

About The Role

As a CBRE Customer Service Coordinator, you will provide information and resolve day-to-day issues in response to inquiries about products and services.

This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

Please Note

We are currently hiring for 1st and 2nd shift - weekend availability required.

This is a remote opportunity.

What You’ll Do

• Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary.
• Generate and follow up on service request work orders for completion.
• Schedule meetings and coordinate logistics as needed.
• Update company systems, customer service databases, and spreadsheets.
• Contact customers for updated information, as necessary.
• Run and distribute various ad hoc reports for review.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and select solutions from established options.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Deliver own output by following defined procedures and processes under close supervision.

What You’ll Need

• Availability to work on 3rd shift schedule from 10:3 PM to 7:00 AM EST, Wednesday through Sunday.
• High School Diploma or equivalent experience with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive approach.
• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups

Why CBRE?

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values - respect, integrity, service, and excellence - and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

These updates reflect our commitment to clarity, inclusivity, and a consistent candidate experience across all postings.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Customer Service Coordinator position is $29,000 annually [or $13.94 per hour] and the maximum salary for the Customer Service Coordinator position is $39,520 annually [or $19.00 per hour] . The compensation offered to a successful candidate will depend on their skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).