Remote Customer Service Representative - Columbus Area

Alliance Group Technologies Inc; Columbus (OH); Remote; USD 32,000 - 48,000; Full time

Job summary

Alliance Group Technologies Inc. seeks dependable full-time Remote Customer Service Representatives within the Columbus, OH metro area. The role handles billing inquiries, service orders, connections, transfers, and emergency calls, with a focus on learning, problem-solving, and excellent communication.

Candidates must reside in the Columbus, OH metro area and be prepared for a 13-week training program, with availability from 7:00 a.m. to 7:00 p.m. and a strong work ethic in a remote setting.

Qualifications

• High School Diploma or equivalent.
• 1+ years of customer service experience in call center and remote settings.
• Must type 25 WPM; advanced 60-65 WPM.
• Solid written and verbal communication skills.
• Must be 18 years of age or older.
• Advanced computer skills including navigating multiple tabs, windows, and systems.
• Must maintain high-speed wired internet access (75 Mbps download and 15 Mbps upload) that is hardwired—No Wi-Fi or Satellite Internet.
• Ability to work in a secure, private location with ergonomic office setup.
• Must have a smartphone to download a VPN app on your personal device.
• Must be available from 7:00 a.m. - 7:00 p.m. and attend 100% of the 13-week training program.
• 2-5 years previous customer service work from home experience.

Responsibilities

• Processing billing calls: investigate meter reads and other requests relating to billing accuracy or payment.
• Processing customer move-ins, adds, and transfers.
• Processing refunds, compensation requests, and changes to accounts.
• Routing escalated customer issues for resolution.
• Processing referrals and requests for programs such as Energy Assistance, CRISIS, Dollar Energy, or other programs, as necessary
• Processing service order inquiries, initiate service orders, and provide service order status updates.
• Assisting customers with credit/payment arrangements
• Directing customers to the appropriate self-service channels as necessary
• Meeting individual deadlines, metrics, and team goals
• Multitasking while effectively focusing on priority issues
• Working cooperatively in a group environment to achieve common goals

Skills

Customer service

Communication

Typing 60-65 WPM

Problem solving

Conflict resolution

Math skills

Education

High School Diploma or equivalent

Job description

Alliance Group Technologies Inc. seeks dependable full-time Remote Customer Service Representatives within the Columbus, OH metro area. The role handles billing inquiries, service orders, connections, transfers, and emergency calls, with a focus on learning, problem-solving, and excellent communication.

Candidates must reside in the Columbus, OH metro area and be prepared for a 13-week training program, with availability from 7:00 a.m. to 7:00 p.m. and a strong work ethic in a remote setting.