Remote Customer Service Agent - Equity & Flexible Schedule

Jerry.ai; Clayton (NC); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock equity (stock options)

Fully remote, with work equipment

Flexible scheduling: 5-day, 8-hour or

Medical, dental, vision insurance

401K match

Paid vacation time

P&C license paid

Job summary

Jerry.ai is seeking a Customer Operations team member to take great care of our customers, answering inbound calls and deeply understanding our insurance product so you can match customers with the right options. You will resolve inquiries, process service requests, and help improve the product through customer feedback.

The role offers equity, fully remote work, and flexible scheduling, with a starting hourly wage of $19–$21 plus benefits and a license reimbursement program.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.

Skills

Strong communication skills

Strong problem solving skills

Strong work ethic

Genuinely friendly and positive

Customer service experience

Job description

Jerry.ai is seeking a Customer Operations team member to take great care of our customers, answering inbound calls and deeply understanding our insurance product so you can match customers with the right options. You will resolve inquiries, process service requests, and help improve the product through customer feedback.

The role offers equity, fully remote work, and flexible scheduling, with a starting hourly wage of $19–$21 plus benefits and a license reimbursement program.