Customer Service Assistant 2 [IN-OFFICE]

Ohio Department of Public Safety; Columbus (OH); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Multiple pay increases over the first

Job summary

The Ohio Department of Public Safety – Bureau of Motor Vehicles/Remittance Verification Unit in Columbus is hiring a Customer Service Assistant 2. Location: 1970 West Broad Street, Columbus, OH 43223, with hours 7:00 a.m. to 3:30 p.m., Monday to Friday.

You will respond to inquiries, process vehicle registration items, assist customers and government agencies, verify applications and payments, and maintain accurate records using BASS and PC-based systems. Full-time employment with benefits.

Qualifications

• 9 mos. trg. or 9 mos. exp. in office practices & procedures.
• 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people.
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing.
• 9 mos. trg. or 9 mos. exp. in operation of personal computer.

Responsibilities

• Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation.
• Respond to telephone &/or written inquiries in a professional & timely manner; Process request for items related to vehicle registration.
• Provide assistance & information to customers, business people, government agencies & the general public in reference to vehicle registration.
• Respond to requests & inquiries received via telephone & U.S. mail in response to applications that may have been rejected due to incomplete information or monies received.
• Operate personal computer by key entering information into computer file to generate a registration.
• Verify applications, checks & money orders keyed in vehicle registration/driver's license (VR/DL), or Business Applications Service System (BASS) for completion, errors or duplication of work.

Job description

Ohio Department of Public Safety – Bureau of Motor Vehicles/Remittance Verification Unit

Report in Location:

1970 West Broad Street, Columbus, OH 43223

Work Hours:

Monday - Friday, 7:00 a.m. - 3:30 p.m.

• THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK***

Perks of Working for the Ohio Department of Public Safety

• Multiple pay increases over the first years of service!
• Free Parking!
• Free Gym Access & Walking Path!
• Daycare On-site!
• Cafeteria On-site!

What You'll Do As a Customer Service Assistant 2

• Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation:
• Respond to telephone &/or written inquiries in a professional & timely manner; Process request for items related to vehicle registration;
• Provide assistance & information to customers, business people, government agencies & the general public in reference to vehicle registration;
• Respond to requests & inquiries received via telephone & U.S. mail in response to applications that may have been rejected due to incomplete information or monies received;
• Operate personal computer by key entering information into computer file to generate a registration;
• Verify applications, checks & money orders keyed in vehicle registration/driver's license (VR/DL), or Business Applications Service System (BASS) for completion, errors or duplication of work.

• 9 mos. trg. or 9 mos. exp. in office practices & procedures;
• 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;
• 9 mos. trg. or 9 mos. exp. in operation of personal computer.
• Or equivalent of Minimum Qualifications for Employment noted above.

Helpful Tips For Applying

• Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".
• Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.
• Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".

Job Skills:

• Customer Service

Agency Contact Name and Information

Jennifer Pletcher, HCM Sr. Analyst - [e-mail]

Unposting Date

Sep 23, 2026, 11:59:00 PM

Work Location

Charles D Shipley Building

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$23.65 per hour

Schedule

Full-time

Classified Indicator

Classified

Union

OCSEA

Professional Skills

Customer Focus

Agency Overview

Bureau of Motor Vehicles

Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.