Public Service Customer Advocate | Frontline Support

State of Indiana; Indianapolis (IN); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical plan options

Vision and dental plans

Wellness rewards program

Health savings account

Pension options

Leave policies including vacation and

Education reimbursement

LinkedIn Learning access

Free parking

Job summary

The State of Indiana is seeking a Customer Service Representative for the Bureau of Motor Vehicles in Indianapolis. You will serve as the frontline contact, delivering timely, accurate assistance to Hoosiers with a broad range of BMV needs.

Responsibilities include handling cash and card transactions, supporting daily branch operations, and resolving issues in collaboration with leadership. A high school diploma and strong communication skills are required.

Qualifications

• Proven ability to communicate clearly with customers and colleagues.
• Ability to troubleshoot and resolve issues with sound judgment.
• Experience processing cash and card transactions in a fast-paced environment.
• Willingness to travel up to 20% for branch locations, training, or events.

Responsibilities

• Conduct customer transactions accurately using established procedures.
• Answer questions and provide helpful guidance to Hoosiers.
• Assist with opening and closing the branch.
• Check transactions for accuracy and proper accounting.
• Collaborate with leadership to resolve escalated concerns and system issues.
• File applications and maintain orderly paperwork throughout the day.

Skills

Excellent communication

Critical thinking

Cash handling

Customer service

Teamwork

Education

High School Diploma or HSE

Job description

The State of Indiana is seeking a Customer Service Representative for the Bureau of Motor Vehicles in Indianapolis. You will serve as the frontline contact, delivering timely, accurate assistance to Hoosiers with a broad range of BMV needs.

Responsibilities include handling cash and card transactions, supporting daily branch operations, and resolving issues in collaboration with leadership. A high school diploma and strong communication skills are required.