DMV Customer Service Associate – Vehicle Registration

Ohio Department of Public Safety; Columbus (OH); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Multiple pay increases over the first

Job summary

The Ohio Department of Public Safety – Bureau of Motor Vehicles/Remittance Verification Unit in Columbus is hiring a Customer Service Assistant 2. Location: 1970 West Broad Street, Columbus, OH 43223, with hours 7:00 a.m. to 3:30 p.m., Monday to Friday.

You will respond to inquiries, process vehicle registration items, assist customers and government agencies, verify applications and payments, and maintain accurate records using BASS and PC-based systems. Full-time employment with benefits.

Qualifications

• 9 mos. trg. or 9 mos. exp. in office practices & procedures.
• 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people.
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing.
• 9 mos. trg. or 9 mos. exp. in operation of personal computer.

Responsibilities

• Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation.
• Respond to telephone &/or written inquiries in a professional & timely manner; Process request for items related to vehicle registration.
• Provide assistance & information to customers, business people, government agencies & the general public in reference to vehicle registration.
• Respond to requests & inquiries received via telephone & U.S. mail in response to applications that may have been rejected due to incomplete information or monies received.
• Operate personal computer by key entering information into computer file to generate a registration.
• Verify applications, checks & money orders keyed in vehicle registration/driver's license (VR/DL), or Business Applications Service System (BASS) for completion, errors or duplication of work.

Job description

The Ohio Department of Public Safety – Bureau of Motor Vehicles/Remittance Verification Unit in Columbus is hiring a Customer Service Assistant 2. Location: 1970 West Broad Street, Columbus, OH 43223, with hours 7:00 a.m. to 3:30 p.m., Monday to Friday.

You will respond to inquiries, process vehicle registration items, assist customers and government agencies, verify applications and payments, and maintain accurate records using BASS and PC-based systems. Full-time employment with benefits.