Public Service Front Desk & Customer Support Specialist

State of Ohio; Columbus (OH); On-site; USD 47,000 - 53,000; Full time

Job summary

Opportunities for Ohioans with Disabilities (OOD) seeks a Customer Support Specialist in the SE Region to assist Vocational Rehabilitation professionals and greet visitors. You will manage the reception area, answer phones, route inquiries, schedule intake meetings, and handle routine administrative duties.

The role emphasizes attention to detail, customer focus and teamwork in a public-service environment. This position is in-office five days a week in Columbus, Ohio.

Qualifications

• 1 year of training or 1 year of experience in secretarial science or business office applications.
• Experience with clerical tasks, data entry, customer service and scheduling.

Responsibilities

• Provide coverage for the office phone and front desk by responding to routine inquiries from participants with disabilities and/or the public and maintaining sign in/out sheets.
• Process, distribute, scan, and upload incoming mail as well as print and process outgoing mail.
• Support staff by composing correspondence, sending letters, requesting medical records, and assisting participants in signing documents using technology.
• Complete data entry, and schedule intake meetings for people with disabilities applying for OOD services.
• Provide ongoing case service and programmatic support through correspondence, follow-up and reminder phone calls, supporting OOD Hiring Events, running reports, and more.

Skills

Administrative support

Scheduling

Customer service

Attention to detail

Teamwork

Verbal communication

Listening

Customer focus

Tools

Clerical & data entry

Job description

Opportunities for Ohioans with Disabilities (OOD) seeks a Customer Support Specialist in the SE Region to assist Vocational Rehabilitation professionals and greet visitors. You will manage the reception area, answer phones, route inquiries, schedule intake meetings, and handle routine administrative duties.

The role emphasizes attention to detail, customer focus and teamwork in a public-service environment. This position is in-office five days a week in Columbus, Ohio.