Customer Service Assistant II — Vehicle Registration

State of Ohio; Columbus (OH); On-site; USD 49,000 - 54,000; Full time

Benefits offered by this job

Free Parking

Free Gym Access & Walking Path

Daycare On-site

Cafeteria On-site

Job summary

Ohio Department of Public Safety – Bureau of Motor Vehicles/Remittance Verification Unit is seeking a Customer Service Assistant 2 for an in-office role at 1970 West Broad Street, Columbus, OH. This full-time position requires handling complex inquiries and vehicle registration processes, with standard daytime hours.

Report in location is Columbus, with on-site duties and benefits. Applicants must demonstrate customer service experience within government service contexts, and may face unusual

Qualifications

• 9 mos. trg. or 9 mos. exp. in office practices & procedures.
• 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people.
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing.
• 9 mos. trg. or 9 mos. exp. in operation of personal computer.

Responsibilities

• Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation.
• Respond to telephone &/or written inquiries in a professional & timely manner; Process request for items related to vehicle registration.
• Provide assistance & information to customers, business people, government agencies & the general public in reference to vehicle registration.
• Respond to requests & inquiries received via telephone & U.S. mail in response to applications that may have been rejected due to incomplete information or monies received.
• Operate personal computer by key entering information into computer file to generate a registration.
• Verify applications, checks & money orders keyed in vehicle registration/driver's license (VR/DL), or Business Applications Service System (BASS) for completion, errors or duplication of work.

Skills

Customer Service

Customer Focus

Job description

Ohio Department of Public Safety – Bureau of Motor Vehicles/Remittance Verification Unit is seeking a Customer Service Assistant 2 for an in-office role at 1970 West Broad Street, Columbus, OH. This full-time position requires handling complex inquiries and vehicle registration processes, with standard daytime hours.

Report in location is Columbus, with on-site duties and benefits. Applicants must demonstrate customer service experience within government service contexts, and may face unusual