Remote Call Center: Customer Service Analyst II

State of Florida; United States; Hybrid; USD 35,000 - 36,000; Full time

Benefits offered by this job

Paid Parental Leave

Annual and Sick Leave Package

Nine Paid Holidays

State Health and Life Insurance

Educational Benefits

Contributory Retirement Plan

Job summary

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) in Florida invites applications for a Consumer Services Consultant (Customer Service Analyst II) to handle caller inquiries and resolve service requests related to driver licenses and motor vehicles.

The role emphasizes friendly, customer‑focused service with strong computer and internet navigation skills, and offers telework options per agency policy along with on‑site training during the initial period.

Qualifications

• Customer service experience
• Experience resolving customer concerns
• Typing 30-40 words per minute

Responsibilities

• Assess caller inquiries to resolve requests for service using driver license and motor vehicle rules.
• Collaborate in a team to improve customer service strategies.

Skills

Customer service

Communication

Typing 30-40 wpm

Job description

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) in Florida invites applications for a Consumer Services Consultant (Customer Service Analyst II) to handle caller inquiries and resolve service requests related to driver licenses and motor vehicles.

The role emphasizes friendly, customer‑focused service with strong computer and internet navigation skills, and offers telework options per agency policy along with on‑site training during the initial period.