Remote Call Center Associate — Growth & Rewards

Talentify; Columbus Afb (MS); Remote; USD 32,000 - 42,000; Full time

Job summary

MCI seeks a Call Center Representative to handle customer inquiries, provide accurate information, resolve issues, and ensure a positive experience across on-site and remote teams. You will manage accounts, use systems effectively, and identify sales opportunities while delivering top-tier service.

Ideal candidates are 18+, with a high school diploma, strong communication skills, MS Office proficiency, and the ability to multitask and troubleshoot.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• appropriately escalated customer dissatisfaction with managerial team
• Ensure first call resolution through problems solving and effective call handling

Skills

Customer service

Communication

Typing 20+ wpm

MS Office

Windows OS

Punctuality

Troubleshooting

Conflict resolution

Team orientation

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI seeks a Call Center Representative to handle customer inquiries, provide accurate information, resolve issues, and ensure a positive experience across on-site and remote teams. You will manage accounts, use systems effectively, and identify sales opportunities while delivering top-tier service.

Ideal candidates are 18+, with a high school diploma, strong communication skills, MS Office proficiency, and the ability to multitask and troubleshoot.