Remote Customer Service Advocate

Intelogix; Kansas; Hybrid; USD 20,664 - 27,552; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Career Advancement

Job summary

Intelogix is seeking a Customer Service Representative for a remote role focused on solving problems and providing excellent service. In this position, you will handle customer inquiries regarding electric and gas services, ensuring high customer satisfaction.

The ideal candidate will have at least 1 year of customer service experience, strong communication skills, and the ability to handle challenging situations effectively. Flexibility, empathy, and professionalism are key to success in this role.

Qualifications

• 1 year of customer service experience is required.
• 1 year of call center experience is preferred.
• Must have strong written and verbal communication skills.

Responsibilities

• Respond to incoming customer calls regarding services.
• Educate customers on billing details and available assistance programs.
• Provide accurate information to ensure customer satisfaction.

Skills

Customer service experience

Communication skills

Problem-solving

Empathy

Education

High School Diploma or GED

Job description

Intelogix is seeking a Customer Service Representative for a remote role focused on solving problems and providing excellent service. In this position, you will handle customer inquiries regarding electric and gas services, ensuring high customer satisfaction.

The ideal candidate will have at least 1 year of customer service experience, strong communication skills, and the ability to handle challenging situations effectively. Flexibility, empathy, and professionalism are key to success in this role.