Customer Experience Specialist - Solve, Support & Delight

Intelogix; Rocky Mount (NC); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Career Advancement

Job summary

Intelogix, based in Rocky Mount, NC, is seeking a Customer Service Representative to enhance their customer interactions and problem-solving efficiency. This role demands excellent communication skills and the ability to handle customer inquiries over phone, chat, and email.

The company offers a full-time position with paid training and a variety of benefits including medical, dental, and vision insurance. Candidates should have a high school diploma and be at least 18 years old to apply.

Qualifications

• Must be 18 years of age or older.
• Ability to remain engaged on the phone throughout the entirety of your shift.
• Ability to smoothly operate multiple windows and tabs while providing customer service.

Responsibilities

• Serve as the primary point of contact for customers via phone/chat/email.
• Process credit card payments over the phone for new and existing customers.
• Provide exceptional customer service by addressing inquiries and resolving complaints.

Skills

Communication skills

Problem-solving

Customer service

Computer/technology savvy

Education

High School Diploma or equivalent

Job description

Intelogix, based in Rocky Mount, NC, is seeking a Customer Service Representative to enhance their customer interactions and problem-solving efficiency. This role demands excellent communication skills and the ability to handle customer inquiries over phone, chat, and email.

The company offers a full-time position with paid training and a variety of benefits including medical, dental, and vision insurance. Candidates should have a high school diploma and be at least 18 years old to apply.