Remote Customer Service & Admin Assistant

Simera; United States; Remote; USD 36,000 - 52,000; Full time

Job summary

Simera is seeking a highly organized Customer Service & Admin Assistant to deliver excellent support while handling daily administrative tasks. You will respond to inquiries, maintain records, schedule appointments, and assist internal teams to ensure a professional customer experience.

The ideal candidate communicates clearly, pays close attention to detail, and works well both independently and with remote teams across the United States. Previous experience in customer service is preferred.

Qualifications

• Previous experience in customer service or administrative support.
• Ability to manage multiple inquiries and tasks with accuracy.
• Experience using CRM systems and standard business software.

Responsibilities

• Respond to customer inquiries via email, phone, chat, and other channels.
• Provide accurate information and timely solutions to questions and concerns.
• Maintain accurate records of interactions, requests, and resolutions.
• Coordinate calendars, appointments, meetings, and scheduling requests.
• Prepare reports, spreadsheets, and presentations as needed.
• Support onboarding and other internal projects.

Skills

Verbal communication

Written communication

Interpersonal skills

Active listening

Attention to detail

Organizational skills

Time management

Problem solving

Independent work

Proactive attitude

Empathy

Professional communication

Tools

Google Workspace

Microsoft Office

CRM systems

Job description

Simera is seeking a highly organized Customer Service & Admin Assistant to deliver excellent support while handling daily administrative tasks. You will respond to inquiries, maintain records, schedule appointments, and assist internal teams to ensure a professional customer experience.

The ideal candidate communicates clearly, pays close attention to detail, and works well both independently and with remote teams across the United States. Previous experience in customer service is preferred.