Customer Experience & Admin Specialist

Simera; United States; Remote; USD 40,000 - 56,000; Full time

Job summary

Simera in the United States is seeking a highly organized Customer Service & Admin Assistant to deliver excellent support across inquiries, scheduling, records, and reporting. You will liaise with customers and internal teams to ensure a smooth, professional experience.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks remotely. You will use CRM and office tools to keep data accurate, support onboarding, and assist with administrative processes

Qualifications

• Experience in customer service, administrative support, or similar roles.
• Experience using CRM systems, spreadsheets, calendars, or other business software.
• Strong computer and digital skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and collaborate effectively with remote teams.
• Reliable internet connection and setup for remote work.
• Professional, organized, dependable, and customer-oriented attitude.
• English proficiency for supporting English-speaking customers, teams or partners.

Responsibilities

• Respond to customer inquiries via email, phone, chat, and other channels.
• Provide accurate information and timely solutions to customer questions and concerns.
• Handle customer requests, complaints, and follow-ups professionally.
• Escalate complex issues to appropriate teams when needed.
• Maintain accurate records of customer interactions and resolutions.
• Manage calendars, appointments, and scheduling requests.
• Organize and maintain digital files, documents, and databases.
• Assist with invoices, expenses, orders, and other admin tasks.

Skills

Communication

Customer Service

Attention to detail

Organization

Time management

Problem solving

Active listening

Task management

Independent work

Tools

CRM systems

Google Workspace

Microsoft Office

Job description

Simera in the United States is seeking a highly organized Customer Service & Admin Assistant to deliver excellent support across inquiries, scheduling, records, and reporting. You will liaise with customers and internal teams to ensure a smooth, professional experience.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks remotely. You will use CRM and office tools to keep data accurate, support onboarding, and assist with administrative processes