Customer Service & Admin Specialist (Remote)

Simera; United States; Remote; USD 38,000 - 52,000; Full time

Job summary

Simera is seeking a Customer Service & Admin Assistant who will deliver top-notch customer care while supporting daily administrative and operational duties. You will handle inquiries, maintain records, and coordinate schedules to keep internal teams aligned and projects on track.

The role emphasizes clear communication, attention to detail, and proactive problem solving. A reliable remote work setup and familiarity with CRM tools are preferred for success in this position.

Qualifications

• Experience in customer service or administrative support.
• Proficient with CRM systems and standard business software.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Remote work setup and reliable internet connection.

Responsibilities

• Respond to customer inquiries via email, phone, chat, and other channels.
• Provide accurate information and timely solutions to questions and concerns.
• Handle requests, complaints, and follow-ups professionally and empathetically.
• Escalate complex issues to the appropriate team when needed.
• Maintain accurate records of interactions and resolutions.
• Manage calendars, appointments, and scheduling requests.
• Organize digital files, documents, and databases.

Skills

Excellent communication

Customer service

Attention to detail

Organization

Problem solving

Multitasking

CRM proficiency

Google Workspace

Independent work

Proactive attitude

Tools

Google Workspace

Microsoft Office

CRM systems

Spreadsheets

Job description

Simera is seeking a Customer Service & Admin Assistant who will deliver top-notch customer care while supporting daily administrative and operational duties. You will handle inquiries, maintain records, and coordinate schedules to keep internal teams aligned and projects on track.

The role emphasizes clear communication, attention to detail, and proactive problem solving. A reliable remote work setup and familiarity with CRM tools are preferred for success in this position.