Remote Customer Experience & Admin Specialist

Simera; United States; Remote; USD 35,000 - 56,000; Full time

Job summary

Simera is seeking a highly organized Customer Service & Admin Assistant to support customers and assist with day-to-day administrative tasks. The role emphasizes strong communication, accuracy, and professionalism while coordinating schedules and assisting internal teams.

You will respond to inquiries across channels, maintain records, manage calendars, and support onboarding and projects while ensuring a positive customer experience.

Qualifications

• Candidates should have prior experience in customer service or administrative support.
• Ability to manage multiple tasks and deadlines with accuracy.
• Proficient in CRM systems and standard office software.

Responsibilities

• Respond to customer inquiries via email, phone, chat, and other channels.
• Provide accurate information and timely solutions to questions.
• Handle requests, complaints, and follow-ups professionally and empathetically.
• Escalate complex issues to appropriate teams.
• Maintain records of interactions, requests, and resolutions.
• Manage calendars, appointments, and scheduling.
• Organize and maintain digital files and databases.
• Perform data entry and update information.
• Prepare reports, spreadsheets, documents, and presentations.
• Coordinate information between customers and internal teams.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Time management

Problem solving

Multitasking

CRM proficiency

Google Workspace

Tools

CRM software

Google Workspace

MS Office

Excel

Job description

Simera is seeking a highly organized Customer Service & Admin Assistant to support customers and assist with day-to-day administrative tasks. The role emphasizes strong communication, accuracy, and professionalism while coordinating schedules and assisting internal teams.

You will respond to inquiries across channels, maintain records, manage calendars, and support onboarding and projects while ensuring a positive customer experience.