Customer Support & Admin Coordinator

Simera; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Simera is seeking a highly organized, proactive Customer Service & Admin Assistant to deliver excellent customer support and assist with daily administrative tasks. The role emphasizes strong communication, record-keeping, and coordination across teams to ensure a professional customer experience.

The candidate will respond to inquiries via multiple channels, maintain records, manage calendars, and support onboarding and internal projects while upholding confidentiality and a customer-first

Qualifications

• Experience in customer service, administrative support or similar roles.
• Ability to handle multiple inquiries and administrative tasks.
• Proficient with CRM systems, spreadsheets, calendars, and email tools.
• Strong computer and digital skills, reliable remote setup.

Responsibilities

• Respond to customer inquiries via email, phone, chat and other channels.
• Provide accurate information and timely solutions to questions and concerns.
• Handle requests, complaints and follow-ups professionally.
• Escalate complex issues to the appropriate team.
• Maintain accurate records of interactions and resolutions.
• Manage calendars, appointments, and scheduling requests.
• Organize and maintain digital files and databases.
• Perform data entry and update records.
• Prepare reports, spreadsheets, documents, and presentations.

Skills

Excellent communication

Customer service

Attention to detail

Organizational skills

Time management

Problem solving

Active listening

CRM proficiency

Google Workspace / MS Office

Tools

CRM systems

Google Workspace

Microsoft Office

Spreadsheets

Job description

Simera is seeking a highly organized, proactive Customer Service & Admin Assistant to deliver excellent customer support and assist with daily administrative tasks. The role emphasizes strong communication, record-keeping, and coordination across teams to ensure a professional customer experience.

The candidate will respond to inquiries via multiple channels, maintain records, manage calendars, and support onboarding and internal projects while upholding confidentiality and a customer-first