Remote Customer Sales & Service Pro

Verizon Communications; Boston (MA); On-site; USD 35,000 - 102,000; Full time

Job summary

Verizon Communications in Boston, MA seeks a Customer Sales and Service Representative to deliver first-class service in a fast-paced call center, handling installation changes, billing inquiries, and product recommendations.

This remote role offers 37.5 hours weekly with occasional in-person trainings; candidates should have a related associate degree or 2+ years’ experience and strong communication skills.

Qualifications

• Related Associate Degree or 2+ years’ relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Responsibilities

• Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and Verizon products and services.
• Identifying customer needs and proactively offering our products and services.
• Contacting customers by phone or in writing concerning past due payments.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
• Verifying service order accuracy and completeness and making corrections/changes, as needed.
• Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.

Skills

Consultative selling

Communication skills

Customer service

Education

Associate Degree

Job description

Verizon Communications in Boston, MA seeks a Customer Sales and Service Representative to deliver first-class service in a fast-paced call center, handling installation changes, billing inquiries, and product recommendations.

This remote role offers 37.5 hours weekly with occasional in-person trainings; candidates should have a related associate degree or 2+ years’ experience and strong communication skills.