Remote Customer Retention Specialist

DIRECTV; Denver (CO); Remote; USD 25,000 - 34,000; Full time

Job summary

DIRECTV is seeking a retention-focused Customer Service Representative working remotely within the United States. You will engage with customers, resolve issues, and use sales techniques to retain services. A quiet home workspace and reliable internet are required.

Responsibilities include handling calls, using systems to assist customers, and processing purchases while delivering strong verbal and written communication. Flexible hours with some overtime may apply.

Qualifications

• 6 months to 1 year of customer service experience.
• Familiarity with Windows computers.
• Ability to deliver regular and reliable attendance.
• Private or secluded work location within your residence.
• Reliable internet with speeds ≥18 Mbps download and ≥12 Mbps upload.

Responsibilities

• Answer customer calls and address requests concerning services and products.
• Utilize various systems and tools to assist customers.
• Use sales expertise to recommend solutions based on customer needs.
• Process purchases using operational systems.
• Resolve customer technical issues with solid problem-solving.

Skills

Active listening

Product knowledge

Verbal & written communication

Tools

CRM systems

Job description

DIRECTV is seeking a retention-focused Customer Service Representative working remotely within the United States. You will engage with customers, resolve issues, and use sales techniques to retain services. A quiet home workspace and reliable internet are required.

Responsibilities include handling calls, using systems to assist customers, and processing purchases while delivering strong verbal and written communication. Flexible hours with some overtime may apply.