Remote Customer Service & Sales Specialist

DIRECTV; Phoenix (AZ); Remote; USD 25,000 - 29,000; Full time

Job summary

DIRECTV is hiring a Work-From-Home Customer Service Representative to support customers with service and product inquiries, resolving issues with a consultative, sales-focused approach. You will build rapport, handle complex issues, and convert frustrations into positive experiences from a home office.

Expect to use multiple systems, address requests, and apply sales skills to recommend suitable solutions while maintaining reliable attendance, working within a flexible, fast-paced environment.

Qualifications

• 6 months to 1 year of customer service/sales work experience
• Familiarity with Windows computers
• An ability to deliver regular and reliable attendance

Responsibilities

• Answer customer calls and address inquiries concerning services and products, reporting problems
• Utilize various systems and tools to assist customers
• Use sales expertise to make recommendations based on customer needs
• Process purchases of all products and services through operational systems
• Demonstrate strong problem-solving skills to resolve technical issues
• Exhibit strong verbal and written communication skills
• Support customers during working hours with some holiday coverage and occasional overtime

Skills

Customer service

Active listening

Sales orientation

Strong communication

Job description

DIRECTV is hiring a Work-From-Home Customer Service Representative to support customers with service and product inquiries, resolving issues with a consultative, sales-focused approach. You will build rapport, handle complex issues, and convert frustrations into positive experiences from a home office.

Expect to use multiple systems, address requests, and apply sales skills to recommend suitable solutions while maintaining reliable attendance, working within a flexible, fast-paced environment.