Remote Customer Retention Specialist

DIRECTV, LLC; Meridian (ID); Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

FREE DIRECTV Premier Package with free

FREE DIRECTV STREAM Premier Package

25% off AT&T Cell Phone Service

Job summary

DIRECTV, LLC is seeking a Customer Service Representative (CSR) focused on retention to support customers from home within 75 miles of Meridian, ID. You’ll engage with clients to retain services, resolving issues with empathy and a consultative approach.

Responsibilities include handling calls, using company systems, applying sales skills, and processing purchases. A private home workspace and reliable internet are required; 6 months to 1 year of experience preferred.

Qualifications

• 6 months to 1 year of customer service experience
• Familiarity with Windows computers
• A private or secluded work location within your residence
• Reliable LAN or WLAN internet service with speeds of at least 18mbps download, 12mbps upload

Responsibilities

• Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas
• Utilize various systems and tools to assist customers
• Use sales expertise to make recommendations according to customer’s needs
• Utilize operational systems to process purchases of all products and services
• Use solid problem-solving skills to identify and solution customer’s technical issues
• Demonstrate strong verbal and written communication skills
• Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required.

Job description

DIRECTV, LLC is seeking a Customer Service Representative (CSR) focused on retention to support customers from home within 75 miles of Meridian, ID. You’ll engage with clients to retain services, resolving issues with empathy and a consultative approach.

Responsibilities include handling calls, using company systems, applying sales skills, and processing purchases. A private home workspace and reliable internet are required; 6 months to 1 year of experience preferred.