Remote Customer Service & Sales Specialist

DIRECTV; Wichita (KS); Remote; USD 25,000 - 29,000; Full time

Job summary

DIRECTV is hiring a Work-From-Home Customer Service Representative to handle calls about services and products with a consultative, sales-driven approach. You will resolve issues, build rapport with customers, and guide them to retain or upgrade services, all from a home setup.

The role emphasizes empathy, effective communication, and the ability to operate in a fast-paced environment, with some holiday coverage and overtime potentially required.

Qualifications

• 6 months to 1 year of customer service/sales work experience.
• Familiarity with Windows computers.
• An ability to deliver regular and reliable attendance.

Responsibilities

• Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas.
• Utilize various systems and tools to assist customers.
• Use sales expertise to make recommendations according to customer’s needs.
• Utilize operational systems to process purchases of all products and services.
• Use solid problem-solving skills to identify and solution customer’s technical issues.
• Demonstrate strong verbal and written communication skills.

Skills

Customer service

Sales

Communication

Rapport-building

Problem-solving

Time management

Tools

Windows computers

Job description

DIRECTV is hiring a Work-From-Home Customer Service Representative to handle calls about services and products with a consultative, sales-driven approach. You will resolve issues, build rapport with customers, and guide them to retain or upgrade services, all from a home setup.

The role emphasizes empathy, effective communication, and the ability to operate in a fast-paced environment, with some holiday coverage and overtime potentially required.