Customer Retention & Renewal Specialist

Karla Grimes - State Farm Agent; Odessa (TX); Hybride; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Performance-based bonus

Company parties

Competitive salary

Free food & snacks

Health insurance

Advancement opportunities

Paid time off

Training & development

Résumé du poste

Karla Grimes Agency is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This role focuses on outreach, policy renewals, and relationship maintenance, serving as a trusted contact for clients in the Odessa area.

The team values calm, compassionate support and a community-focused approach, with opportunities for advancement and professional development.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsabilités

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Connaissances

Interpersonal skills

Problem-solving

Communication skills

Detail-oriented

Customer service experience

Formation

Licensing prerequisites

Description du poste

Karla Grimes Agency is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This role focuses on outreach, policy renewals, and relationship maintenance, serving as a trusted contact for clients in the Odessa area.

The team values calm, compassionate support and a community-focused approach, with opportunities for advancement and professional development.